Solution
Tourism
The digital customer journey for tourism.
Tourism connects many participants: travel distribution, tour operators, destinations, hotels, mobility providers, local service providers and travellers.
But information, services and offers often sit in different systems and do not always reach travellers where they become relevant.
TTM connects these touchpoints into a digital customer journey.
From inspiration to the next trip.
Digital services, information and added value can be provided and connected throughout the entire journey.
Inspiration & Sales
Travel agencies and mobile travel advisors face the challenge of strengthening advice and customer loyalty without selling solely on price.
A discount lowers the price.
A Token adds value to the journey.
The TTM Portal gives travel distribution direct access to digital added value and services for customers. These can be used selectively in consultation and sales, create additional purchase incentives and enable travel distribution to position itself through added value rather than price alone.
Before the trip
Relevant information, documents, transfers, services and individual offers accompany travellers before departure. This creates an early digital touchpoint that goes beyond the booking itself.
During the trip
Excursions, activities, gastronomy, mobility and other services can be made digitally accessible and offered where they become relevant to travellers. This creates additional services for travellers and new revenue opportunities for providers and partners.
At the destination
Destinations and incoming agencies can connect regional offers and service providers, make services visible and direct guests more precisely to relevant offers. Local partners gain new digital touchpoints with travellers.
After the trip
The customer journey does not end on return. Digital loyalty and service offers maintain the connection with the customer and create new touchpoints for rebooking, additional offers and long-term customer loyalty.
More possibilities for everyone involved.
Travel distribution
Easily integrate digital added value and services into consultation and sales through the TTM Portal, strengthen customer loyalty and create additional sales impulses.
Tour operators & providers
Make additional services visible, enable cross- and upselling and unlock new revenue potential.
Destinations & Incoming
Connect regional offers, integrate local partners and make digital services accessible to guests.
Service providers
Make services visible where travellers make decisions and reach new target groups.
Travellers
Receive information, services and added value easily on the smartphone, without an additional TTM app and without new registration.
One journey. Many participants. Intelligently connected.
TTM does not replace existing tourism systems. Booking, reservation, CRM, payment and loyalty solutions can remain and be connected to new services and touchpoints through the digital TTM layer.
Individual systems, partners and services become a customer journey that accompanies travellers while creating new possibilities for sales, service, additional revenue and customer loyalty.